Laxman Kudva is a skilled professional with extensive experience in technical support and incident management. Currently serving as a Content Creator at Instagram since April 2023 and a Service Desk Engineer at Sycomp since October 2021, Laxman has a strong background in managing incidents and troubleshooting. Previous roles include Incident Manager at Concentrix, where responsibilities involved case assignment and ensuring adherence to SLA boundaries for Microsoft, as well as Duty Manager/Incident Manager at IBM with Kaiser Permanente. Laxman's experience also includes roles at IBM and FirstSource Solutions Ltd as a Technical Support Engineer and Technical Support Associate, respectively, focusing on technical issue resolution and server management. Laxman holds a Bachelor of Commerce degree from IBVE.
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