Matt Ek

Matt Ek has a diverse and extensive work experience spanning over several decades. Matt currently holds the position of Head of Client Experience at Symmetry Software, starting in June 2020.

Prior to their current role, Matt was a Sr. Leader at Taylor Communications from March 2018 to February 2020. Here, they were responsible for overseeing the Account Managers and Strategic Account Directors of the Fort Worth Service organization, focusing on the Mortgage and Auto Services industry. Matt played a key role in delivering secured communications and digital solutions, driving client growth and improving their experience.

Before their time at Taylor Communications, Matt held various leadership positions at ADP. From July 2011 to December 2016, they served as a Division Vice President, overseeing ADP's Tax Operations & Services. Here, they managed a large budget and a team of talented associates, driving efforts to achieve world-class service and implementing tax compliance and operational excellence initiatives.

Prior to this role, Matt served as the Executive Leader for ADP's Tax Operations and Compliance Services from May 2008 to July 2011. Matt drove tax strategy, margin performance, and service delivery, successfully expanding offshore Tax Operations to generate cost savings.

Before these roles, Matt held other leadership positions at ADP, including Vice President of Field Services, Executive Leader for Tax Field Services operations, and Senior Director of Small Business & Major Accounts Field Services - Tax.

Matt's earliest work experience at ADP dates back to 1987, where they held roles such as Service Center Executive and Client Services & Account Executive. Matt implemented and managed a large service center, achieved high client satisfaction scores, and grew operations to support a large client base.

Overall, Matt Ek brings a wealth of experience in client experience management, strategic leadership, and operational excellence.

In 2006, Matt Ek attended Northwestern University - Kellogg School of Management. Matt studied New Products and Services for Strategic Competitive Advantage, but the records do not indicate whether they completed a degree during that time.