William K.

William K. has a strong background in technical support and production support roles. William began their career as an IT Student Trainee at HSBC, where they provided support for financial reporting systems. William then moved on to IT Solutions, where they worked as a Production Support Specialist, handling exceptions in the production environment for trade reporting. William then worked as a Client Support Analyst at Eze Software - PMS (Tradar), where they handled client queries and incidents related to portfolio management systems. William then joined SS&C Technologies as a Technical Services Advisor, handling system-related technical queries and incidents from clients. Most recently, William has been with Symphony.com, where they have held various roles including Technical Support Engineer, Lead Technical Support Engineer, and currently, Technical Support Manager for the APAC region. In these roles, they have been responsible for handling system-related technical queries and incidents from clients, providing training, and collaborating with internal teams and external partners to troubleshoot and resolve issues.

William K. completed their Bachelor of Science (BSc) degree in Computer Science from City University of Hong Kong, which they attended from 2009 to 2013. Prior to that, they attended Raimondi College from 2001 to 2008, but no degree or field of study information is available for that period. In terms of additional certifications, they obtained the Investment Foundations Certificate from CFA Institute in October 2016, the Claritas certification in December 2014, and the Japanese Language Proficiency Test - N2 in December 2013 and the Japanese Language Proficiency Test - N3 in July 2013.