Joanna M. is an experienced professional in customer support and engagement, currently serving as Community Support Manager at Synack, Inc. since April 2022, having previously held the role of Community Support & Engagement Specialist. Prior experience includes Product Support Manager at Aula, focusing on enhancing Help Centre documentation and internal processes, and Product Support Specialist at Culture Amp, assisting HR teams with engagement surveys. Joanna also has a background as a Customer Experience Agent at Slack, where responsibilities included troubleshooting technical issues and supporting internal training. Prior roles include Customer Service Team Leader and Customer Service Specialist at Azimo, where Joanna managed teams and handled escalated customer issues, and an internship in Supply Chain at Unilever. Joanna holds a Bachelor of Engineering in Transport Engineering from Gdańsk University of Technology.
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