Eka F. is an experienced customer engagement and satisfaction professional with a background in data analysis, customer service, and network engineering. Currently serving as a Customer Engagement Specialist at Synagie since September 2020, Eka F. utilizes various seller center platforms, including Lazada, Shopee, and TiktokShop, to facilitate effective communication with customers. Previously, at Transcosmos Indonesia from November 2017 to June 2020, Eka F. held roles as a Customer Satisfaction Analyst and Customer Service Representative for the Traveloka project, focusing on data compilation, analysis, reporting, and providing solutions to customer inquiries. Eka F. began a career as a Network Engineer at PT. PLN (Persero) in early 2015 and holds a Bachelor's degree in Computer Science from Universitas Lampung.
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