Emmanuel Henri is a seasoned expert in continuous improvement and process transformation, with experience spanning multiple industries. They have held positions such as Process Officer for Group CPO at Société Générale since 2025, and previously worked as a consultant for organizations including BNP Paribas and BMW Financial Services. Emmanuel's educational background includes a DEA from Université Pierre et Marie Curie. During their career, they have successfully implemented Lean and Agile methodologies, enhancing operational efficiencies and promoting a customer-focused approach. Their extensive expertise is complemented by a history of engaging with various ITSM tools and practices to optimize business processes.
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