Sofian Lucquin is an experienced IT Service Management Consultant with a strong background in IT support and service processes. Currently, Sofian has been working at Synchrone technologies and VINCI Autoroutes since March 2016, focusing on ITSM tools such as EASY VISTA. Responsibilities include integrating service request catalogs, automating ticket management, creating workflows, and ensuring compliance with ITIL processes. Prior roles include IT Support Engineer at AURAneXt and support positions at Atos, emphasizing incident management, server administration, and team coordination. Sofian holds a Licence in system administration and a Bac pro in IT assistance, complemented by foundational education at Lycée de la Solidarité internationale.
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