Tash Shields

Tash Shields is a Global ITSM Change & Problem Manager at Synchronoss Technologies with over 15 years of experience in process-oriented roles across the ITSM spectrum. They are ITIL Certified and have a strong background in leading Change and Problem Management processes, enhancing compliance, and driving process improvements. Previously, Tash worked for notable companies such as THE NET-A-PORTER GROUP and Telstra Global, where they played significant roles in engineering support and customer relations. Currently, Tash is studying Japanese and actively seeks opportunities to apply their language skills.