Michele McKenna

Michele McKenna is a seasoned customer success professional with extensive experience in strategic account management and enterprise customer success across leading technology companies. Currently serving as Senior Manager of Customer Success at Syncron, Michele previously held roles at Drata, Salesforce, and ServiceMax, where notable achievements included driving product adoption strategies, managing significant annual recurring revenue (ARR), achieving high customer satisfaction scores, and leading successful customer expansion initiatives. With a strong technical background supported by an MS in Geotechnical Engineering from the University of California, Berkeley, and a BS in Civil Engineering from Rensselaer Polytechnic Institute, Michele has a proven track record of aligning business objectives with effective customer solutions to enhance operational success and investment returns.