Emma Chan is a Chartered Management Consultant with over two decades of experience in technology consulting and Salesforce transformation. Known for creating user-centered solutions through Design Thinking, they have worked across various industries, including telecommunications, energy, and entertainment, leading large-scale digital transformations and customer engagement platforms. Emma previously held roles at IBM iX, most recently as Associate Partner, and has extensive experience in driving digital change in the Media and Entertainment sector. Currently, they lead the Salesforce Practice at Synechron, where they focus on empowering teams to unlock the full potential of the Salesforce platform. Emma has a Master of Arts in Politics and Modern History from The University of Edinburgh.
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