Michael Ernst is a seasoned business consultant currently working at Synechron as a Senior Business Analyst, focusing on IVR and contact center operations. They previously held various roles, including Principal Business Application Consultant and Senior Business Application Consultant at Aspect Software, where they specialized in business process optimization and enterprise contact center solutions. Michael has a strong background in project management and technical specifications, having worked with well-known companies such as West River Consulting and USAN. They earned a Bachelor's degree in Music Performance and Composition from the State University of New York at Buffalo.
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