Rick Carlson

Rick Carlson has a diverse and extensive work experience spanning over several companies and roles. Rick currently serves as the Lead Manager of Solutions Engineering - Americas at Syniverse Technologies, where they provide technical pre-sales support for messaging services. Prior to this, they held the position of Principal Solutions Engineer at Syniverse Technologies for eight years, during which they received multiple awards for their contributions to messaging solutions and demonstrated expertise in various technologies.

Before joining Syniverse, Rick worked at OpenMarket as the Senior Manager of Carrier Relations, where they managed relationships with wireless carriers and negotiated business and technical requirements. Rick also spent several years at AT&T, serving as the Sr. Manager of Mobile Commerce for 3rd Party Services and later as the National Product Manager. In these roles, Rick implemented compliance programs, managed contracts, and developed groundbreaking messaging platforms.

Earlier in their career, Rick worked at Cellular One/Cingular Wireless as a Regional Marketing Manager, where they executed marketing programs and managed voice and data features. Rick also held various positions at Cellular One, including Customer Retention Supervisor, Customer Service Supervisor, Customer Service Unit Leader, and Customer Service Representative, where they excelled in managing customer service teams and achieving high customer satisfaction rates.

Overall, Rick Carlson's work experience showcases their expertise in solutions engineering, carrier relations, mobile commerce, messaging platforms, marketing, and customer service.

Rick Carlson completed their Bachelor of Arts degree in Communications from Morehead State University from 1989 to 1992. Prior to that, they attended St. Edward H.S from 1984 to 1988, but no degree or field of study information is available.