Roy Perez is a seasoned professional with extensive experience in technical support and solutions engineering, currently serving as a Senior Solutions Engineer at Syniverse since September 2010. In this role, Roy leads technical services for Caribbean and Latin America, managing daily customer support operations and resolving complex service issues. Previous positions at Syniverse included Technical Integration Engineer and Senior Technical Support Manager, alongside a role as a Customer Support Administrator, providing expertise on various roaming solutions and ensuring timely issue resolution. Prior to Syniverse, positions held included Wireless Engineer at Huawei, focusing on major mobile operators in Argentina, and RF Optimization Engineer at Nortel, responsible for network parameter optimization in the Caribbean and Latin America. Educational qualifications include a Diplomado in Big Data & Business Analytics from Universidad de La Sabana, a MicroMasters Program in Statistics and Data Science from MITx, a Specialist degree in Telecommunication Engineering from the University of Buenos Aires, and an Engineering degree in Electronics from Universidad Nacional de Colombia.
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