Jeff Wagner

Jeff Wagner serves as the Director of Customer Care and Workforce Management at Synovus since May 2019, overseeing operations across multiple call center sites with a focus on customer experience and strategic development. Prior experience includes a role as Senior Director of Customer Service & Workforce Management at GreenSky®, where Wagner managed significant call center operations. Earlier positions include Vice President of Member Care at Delta Community Credit Union, where leadership was provided for member support and sales activities, and Senior Vice President of Bank Operations & Customer Care at NetBank. With a foundation in operational management from various financial institutions, Wagner possesses extensive experience in team leadership and customer service strategy. Jeff Wagner holds a Bachelor of Arts degree in American Studies from the University of Richmond.