Laura Warner is an experienced IT Support Manager currently leading a team of 10 IT administrators at Synthomer for the EMEA and UK regions since January 2019. Prior roles include a 2nd line remote support position at Simmons and Simmons LLP, where responsibilities encompassed customer contact management and service quality assurance, and a managed services support role at Bank of America Merrill Lynch, focusing on advanced fault management and process improvement. Laura began her career as a Network/IP GSOC Analyst at IPC Network Services, providing first-line support and diagnostics for networking and trading systems. Laura holds a Leadership and Management Diploma Level 3 from Aptem CMI.
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