Andrei Luca is an experienced professional in customer service and engineering roles, with a career spanning several companies since 2019. At Capgemini, Andrei held positions as a Customer Service Advisor and Incident Manager before moving to Amazon as a Catalog Associate. Subsequently, Andrei joined SysAid Technologies Ltd., progressing from Customer Care Engineer (Tier 1) to Senior Customer Care Engineer (Tier 2) between February 2023 and August 2024. Currently, Andrei serves as an Expert Customer Care Engineer (Tier 3) at SysAid since September 2024.
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