Bruna Bianco is an experienced Implementation Manager at SysAid since March 2025, previously serving as a Service Management Consultant at TOPdesk and ITSM Specialist Consultant at Bridge & Co. Bruna possesses extensive expertise in IT Service Management (ITSM), focusing on adapting IT governance processes to agile methods and designing strategic ITSM KPIs and OKRs. Early career roles include leadership in international projects at TOPdesk, Junior Analyst positions at Leega and SONDA, and service desk analysis at Capgemini. Academic qualifications include an MBA in Leadership, Management 4.0, and Innovation from Pontifícia Universidade Católica do Rio Grande do Sul, alongside extension courses in Process Management and Leadership.
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