Systems Engineering
Ben Michaud is an experienced technology and customer service professional with a strong background in IT support and retail. Currently serving as a Monitoring Technician II at Systems Engineering since March 2022, Ben previously held the role of Help Desk Technician I. At Fleet Feet Sports Maine Running, Ben has excelled as a Fit Specialist, conducting over 10,000 personalized running shoe fittings and developing exceptional customer service skills. Ben's previous experience as an Information Technology Support Specialist at ShopVue involved troubleshooting software issues for over 25 users. Ben holds a degree in Cyber Security from the University of Southern Maine, earned between 2015 and 2021.
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Systems Engineering
Founded in 1988, Systems Engineering is a 100% employee-owned, SOC 2, Type 2-certified IT strategy and managed technology services provider. We provide clients with secure technology solutions that enable productivity. Our US-based team of network engineers, security professionals, project managers, data management experts, and account managers support our clients 24×7, 365 days per year. Our 180+ employee owners thrive in a culture of innovation, positivity, and client service in support of our mission. Our security-first mindset is evidenced in the secure technology solutions we deliver to clients in healthcare, banking, financial services, manufacturing, construction, education, government, professional services, nonprofits, and technology. We provide strategic and technical leadership – including implementation and ongoing support – to clients in regulated industries that must demonstrate compliance and provide organizations with the technology solutions and processes they need in place to qualify for cyber insurance and protect board members. Our Adaptive Cybersecurity Framework (aCSF) enables clients to improve their security posture and technology stance as a continual process. We’ve combined proprietary best practices derived from 35 years of experience with the NIST Cybersecurity Framework (CSF) to create a flexible tool that assesses where clients are on their cybersecurity maturity journey and delivers a multi-year strategy and implementation plan to address their secure technology priorities. As participants in our Employee Stock Ownership Plan, we know that to be successful our clients need to be successful. Each of us understands that providing secure mission-critical technology allows our clients to focus on their business goals without worrying about technology. We work diligently to become an indispensable partner and trusted advisor to each of our clients.