Jacob Kauffmann is a Quality Assurance Engineer at System76 since August 2019, responsible for reviewing GitHub pull requests, certifying firmware and drivers for new hardware products, and creating technical documentation. Previously, Jacob served as a Customer Support Technician at System76, providing technical support for Ubuntu-based distributions and handling customer service inquiries. Jacob also owns Nerd on the Street Productions, LLC, a small business focused on informing and entertaining viewers while advocating for free and open software. Earlier experience includes roles as a NOC Technician at Brooksource, a Desktop Support Technician at Ranken Technical College, and a Retail Help Desk Representative at Rose International. Jacob Kauffmann holds a Master of Science in Information Systems from the University of Colorado Denver, a Bachelor of Science in Information Technology from Western Governors University, and an Associate of Technology in Information Technology from Ranken Technical College.
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