Muhammad Hasnain is an experienced IT professional with a strong background in desktop support and customer service. From February to August 2025, Muhammad worked as a DSS & EUC Engineer at Systems Logics, providing Level 1 and 2 support for over 80 users and managing system imaging and troubleshooting for various devices. Subsequently, Muhammad served as a DSS & EUC Engineer for Carnival Corporation & plc, handling support for more than 65 users. Prior experience includes a role as an IT Helpdesk Representative at Contour Software, offering remote support for Linux and Windows systems. Currently, Muhammad is a Customer Service & Sales Consultant at Telstra, excelling in delivering customer service and driving sales. Academic achievements include a Masters of Networking with a specialization in Cyber Security from Melbourne Institute of Technology and a Bachelor's degree in Information Technology from Asia Pacific University of Technology and Innovation, both with high distinctions.
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