Mark Carlson has extensive experience in IT service management, demonstrating leadership and technological innovation at Systems & Methods, Inc. since May 2000, where roles have included AVP, IT Service Management, and Vice President of Information Services. Mr. Carlson has successfully integrated infrastructure, application development, and project management, employing methodologies such as ITIL, NIST, Kanban, PMI, Agile, and Scrum. Prior positions include System/Network Engineer at SMIPC and Site Coordinator at Volunteers of America. Mark Carlson's educational background includes an MBA in Technology Management from Colorado Technical University and a Bachelor of Science in Psychology from the University of West Georgia.
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