Altaf Baig

Altaf Baig has extensive experience in service and operations management within the IT sector, currently serving as a Service Desk Team Lead at Systems Plus Transformations LLP since April 2013. Key competencies include ITIL service management, incident and problem management, change management, quality management, and service delivery. Prior roles include Operations Team Lead at Tech Mahindra and Aegis BPO, focusing on performance monitoring and customer service. Altaf holds a Bachelor of Commerce degree in Banking and Financial Support Services from Poona College, completed in 2009.