Mahdi Baig is a Lead ServiceNow Architect (CTA) with experience in federal and enterprise platforms, specializing in CSM, ITSM, ITOM, and governance and compliance. They have held various roles at SYSUSA, Inc, including Lead ServiceNow Architect, ServiceNow Developer, and ServiceNow Security Specialist from 2020 to 2025. Additionally, Mahdi completed a Full Stack Engineer program at Codecademy in 2023 and is currently attending Northern Virginia Community College.
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