Duc Quan, CCXP, is a customer-centric leader with over 25 years of experience in product and customer experience management. Currently serving as the Principal Customer Experience Manager at T-Mobile for Business, Duc shapes B2B seller and customer experience strategies, utilizing a methodology focused on identifying real business problems. Previous roles at T-Mobile include Principal Product Manager and Senior Manager of Product Experience, where Duc led teams in delivering technology solutions and optimizing customer interactions. Duc began their career at AT&T as a Retail Store Manager and briefly worked as a Buyer for Amazon.com. Duc is currently pursuing a BBA in Marketing at Texas Christian University.
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