Felicity James has a strong background in retail management and team leadership, currently serving as a Sr. Manager at T-Mobile. During their tenure, they have successfully led a team of Retail Development Managers, significantly enhancing sales outcomes and customer satisfaction. Prior to T-Mobile, Felicity held various roles at Alltel Wireless and Verizon Wireless, where they consistently drove sales performance and operational excellence. Their experience encompasses coaching, team development, and fostering an inclusive workplace culture.
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