Joe Patterson

Joe Patterson is an experienced Integrated Customer Experience Manager at T-Mobile, where responsibilities have included managing vendor relationships, leading project support teams, and co-architecting a three-year support strategy that significantly enhanced enterprise operations. With a focus on cost reduction and improved customer experience, Joe has successfully negotiated contract costs down by 25%, contributed to a strategic team that delivered over $214 million in benefits, and optimized call center management through advanced data analytics. Prior experience includes a Business Consultant role at Accenture, where Joe managed cross-functional teams and significantly improved operational efficiencies. Joe holds a BBA in Business from Pacific Lutheran University.