John Prahl

John Prahl currently serves as the Enterprise Business Continuity Manager at T-Mobile, a position held since September 2021, where responsibilities include overseeing safety and security operations and leading emergency management programs. Previously, John worked at Lovevery as the Customer Experience Manager - Business Continuity, establishing a new retention department that achieved a 175% increase in retention success. Prior experience at T-Mobile includes roles as Manager of a customer support team, Coach, and Senior Representative, contributing to improvements in operational efficiency and security training. Educational credentials include a Master's degree in Management Information Systems from The University of Arizona Global Campus and a Bachelor's degree in Organizational Leadership from Ashford University.