Luis Alva, MS, SHRM-CP, is a Human Resources professional with over 15 years of diverse experience, particularly in the call center industry. Previously, Luis served in the Army National Guard as an Automated Logistics Specialist, managed operations at T-Mobile, and led projects at JPMorgan Chase that significantly enhanced customer satisfaction. Luis holds a Master's degree in Management with a focus on Human Resources from Kaplan University and an MA in Industrial Organizational Psychology from Louisiana Tech University. Currently, Luis excels in driving performance management and team leadership while fluently communicating in Spanish and English, and has conversational skills in Portuguese.
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