Luis Gonzalez has a diverse background in customer service and sales, with extensive experience in the mobile and mortgage industries. From October 2022 to October 2025, Luis worked at T-Mobile, advancing from Mobile Expert to Sr. Mobile Expert, where key contributions included enhancing customer onboarding and achieving a 90% attach rate for add-on products. Prior roles as a Mortgage Loan Officer at Best Capital Funding and Sovereign Lending Group Incorporated involved collaboration with realtors and building client relationships to drive loan applications. Additionally, roles at HIT Mobile, Inc. emphasized delivering exceptional customer experiences and generating significant revenue. Luis holds a Bachelor of Arts in Business Administration with a concentration in Finance from California State University, Fullerton, complemented by a summer management study program at Shanghai University of Finance and Economics.
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