Mitchell Prell

Mitchell Prell is a Business Analysis Manager at T-Mobile, where they lead performance incentive strategies and design high-impact programs across support channels. With a robust background in customer care management, they previously managed 85 associates at Sprint as a Business Account Support Manager, focusing on customer retention and growth. Prior to that, Mitchell served as a supervisor at both Premier Care and Assigned Care from 2008 to 2015 and supported LA Times Newspaper customers before joining Sprint in 2004. Mitchell's leadership style emphasizes empowerment and development, striving to help their teams excel and grow.