Peg Hammergren is the Director of Customer Delivery at T-Mobile USA, where they manage a team providing production support for numerous sales and service systems. With over 40 years of experience in customer service, including 30 years in call center operations, Peg has a rich background in business support, project management, and voice application deployment. Prior to T-Mobile, they held various roles at IBM, including Program Manager, where they managed extensive voice infrastructure and led significant projects related to call center operations. Peg is recognized for their contributions to T-Mobile, including being a key factor in the company's achievement of 11 JD Power Customer Service awards.
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