Robert Vickers is an accomplished professional with extensive experience in service management and emergency response. Currently serving as Associate Principal of Service Management at OCC since August 2023, Vickers previously held multiple managerial positions at T-Mobile since November 2003, including leading the Emergency Response Team, where critical infrastructure support was provided during significant events and disasters. Vickers also managed the Change Management process, ensuring compliance with internal policies and SOX controls, and served as Technology Solutions Manager overseeing change-related activities. Earlier experience includes roles at AT&T, MCI WorldCom, and the US Navy, complemented by a Master of Arts in Strategic Communications & Innovation from Texas Tech University and a Bachelor's degree in Management and Advanced Dispute Resolution from the University of North Texas.
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