Sai Ram is a Genesys Cloud CX Developer with 10 years of experience in designing, developing, and deploying multichannel self-service IVR and omnichannel routing solutions. Currently, at T-Mobile, they oversee the implementation of Genesys Cloud CX, including IVR call flow development and API integrations, while also driving agile delivery practices. Previous roles include positions at Highmark Inc., The TJX Companies, and Maximas IT Solutions, where they honed their skills in Genesys Architect Flows and customer engagement technologies. Sai holds multiple Genesys Cloud CX certifications and is recognized for their ability to enhance customer experience through sophisticated integration of AI and analytics.
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