Sonya W. is a Technical Resolution Manager with over 20 years of experience in customer management and technical support. Currently employed at T-Mobile since 2012, they have excelled in roles including Coach Business Technical Support and Sr. Experience Champion, demonstrating strengths in leadership, coaching, and project management. Prior to T-Mobile, Sonya contributed to customer service at Comcast from 2003 to 2006. Sonya holds a Master’s degree in Human Resources Management from the University of Arizona Global Campus and a Bachelor’s degree in Business Administration from Strayer University, alongside a PMP certificate.
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