Trish Falcone currently serves as the Manager of Product & Engineering at T-Mobile, a position held since January 2018, where responsibility includes developing a high-performing engineering team to support a collaborative technical platform servicing over 70,000 customer service representatives globally. Prior to T-Mobile, Trish worked at EvergreenHealth from April 1998 to July 2017, initially as a Telecommunications Tech, coordinating requests for telecommunication services and gaining expertise in related technologies. Trish later advanced to Manager of Telecommunications, overseeing technical and customer service teams, focusing on enhancing hiring, training, and retention processes to improve operational efficiency. Trish holds education credentials from Western Governors University and Shoreline Community College.
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