William Jackson is a high-impact customer operations executive with extensive expertise in customer experience, retention, and operational management. Currently, they serve as the Director of Customer Service at T-Mobile, leading a large call center and executing strategies to enhance customer experience. Previously, William held the position of Vice President of Customer Operations at Cox Communications, where they supported six call centers and achieved notable improvements in service metrics. Earlier in their career, they were the Director of Customer Service at T-Mobile USA, successfully turning around site performance and elevating employee engagement. William earned a Bachelor of Science in Political Science from the University of Oklahoma.
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