Paulo André is a Software Engineer III and ServiceNow Developer at TAG IMF, where they focus on delivering scalable automations and structural improvements to enhance team performance and user experience. With previous roles including Supervisor of Operations at SETRANVASF and Viva Petrolina, and Coordinator of Technology at Mobicard, they have developed strong skills in project management and system integration. Paulo holds a degree in Technology Management from Faculdade Maurício de Nassau, completed in 2020. Their expertise encompasses a variety of technologies and methodologies, with a notable achievement in leading the migration from Zendesk to ServiceNow.
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