Lacey Smith

Lacey Smith has over nine years of work experience in customer success, relationship management, and account representative roles. In 2021, they began their current role as Senior Director of Customer Success, North America at Tagger, a data-driven social intelligence platform. Lacey was previously Director of Customer Success, Enterprise at Tagger, and prior to that held Customer Success Manager roles at Glassdoor and Hireology. From 2015-2017, they worked as a Relationship Manager at Swoon Group, and from 2012-2015 they were an Account Representative at ENFOS.

Lacey Smith obtained a Bachelor of Science in Marketing: Professional Sales with a minor in Economics from Illinois State University between 2008 and 2012. Lacey has also obtained certifications from Tagger as a Tagger Influencer Marketing Professional in July 2021, from LinkedIn as a Shane Snow on Storytelling in June 2020, from University Sales Center Alliance as a Certified Sales Student, from FranklinCovey as a Helping Clients Succeed, and from Huthwaite as a SPIN Instructor Led Training Public Workshop.