Luis Hernandez

Luis Hernandez is an accomplished professional with extensive experience in customer success and training within the healthcare sector. Currently serving as a Senior Customer Success Manager at TailorMed since September 2025, Luis previously held a similar role at Luma Health, where collaboration with healthcare organizations aimed to enhance digital transformation initiatives. Earlier experience includes positions at Phynd Technologies, where responsibilities spanned from Product Training Specialist to Senior Customer Success Manager, focusing on client satisfaction, platform adoption, and project management. Additionally, Luis has a strong background in coaching, having contributed to youth development programs at the Dallas Texans Soccer Club and FC Dallas. Prior to this, a supervisory and management role at Nuance Communications involved overseeing customer support operations. Luis holds an educational background from Richland Community College, completed between 2004 and 2006.