Erica Hunter

Erica Hunter is an experienced Program Manager at TailWind Voice & Data since November 2021, specializing in supporting the Project Management Team and enhancing customer experiences for both single and multi-site engagements. With a career at TailWind that began in 2008, Erica has held various positions including Sr. Manager - Projects Delivery, Project Manager, and Project Coordinator, focusing on customer satisfaction and operational support. Prior experience includes roles as Project Coordinator at Black Box Network Services, where Erica managed cabling infrastructure projects across the U.S., and Customer Service Representative at Black Box Voice Services in an inbound call center setting. Erica began a professional journey at Volkart May & Associates, Inc. as a Quality Assurance/Teleprofessional and holds a High School Diploma from Minnetonka High School.