Jihad Albatati

Jihad Albatati has worked in various roles over the past 19 years. In 2020, they began working as a Customer Success Manager at Taker. From 2007-2020, they worked at Fawaz Alhokair Group Fashion Retail, where they held the roles of Help Desk Administrator and Project Manager and Technical Field Support Supervisor. From 2001-2007, they worked at Smart Systems Est. as a Computer Technician Team Leader and Customer Support. In these roles, they were responsible for managing any IT requirements, creating databases, monitoring surveillance cameras, recording events and service failures, raising purchase orders, providing training programs, and managing projects. Jihad was also responsible for responding to customer inquiries and maintaining office and facility inventories.

Jihad Albatati obtained their High School Diploma in Electronics and Computer maintenance Specialist from The Training and Development Center - Riyadh Chamber of Commerce & Industry between 1998 and 1999. In February 2022, they obtained six certifications from LinkedIn: Avoiding Common Pitfalls in Customer Success Management, Business Fundamentals for Customer Success Managers, Customer Success Management Fundamentals, Engagement Evaluation Best Practices for Customer Success Management, Engagement Preparation Best Practices for Customer Success Management, and Value Realization Best Practices for Customer Success Management.