Diego Santos is an experienced Operations Analyst specializing in Site Reliability Engineering (SRE) at Grupo Taking since June 2023, with a focus on incident management, problem-solving in production environments, and process improvement using tools such as Dynatrace, Grafana, and Service Now. Prior to this role, Diego worked as a Senior Telecom Analyst at ASENIUM CONSULTING from June 2020 to June 2023, managing telecommunications infrastructure, configuring applications, and improving service contracts. Diego's professional journey began as a Support Analyst at Sonda IT from November 2013 to January 2020, and earlier as a Machine Operator at Kitani from June 2011 to April 2013. Educational qualifications include a degree in Data Science from Universidade Cruzeiro do Sul, completed between 2019 and 2021.
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