Vivaldi Asturiano is an ITSM and Indicators Analysis Specialist with over 20 years of experience in IT, particularly in leading support teams. Currently, Vivaldi works at C&A in the Channels Tribe, focusing on Incident, Request, Problem, and Change Management while developing insightful dashboards using Jira, eazyBI, and Power BI. Vivaldi has previously served in various roles, including Help Desk Coordinator and Service Delivery Manager, where they optimized processes and enhanced service quality across multiple organizations. Vivaldi is currently pursuing specializations in Information Technology at two universities.
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