Ann Gilding is currently a Service Delivery Manager at TAL Australia, where they leverage their extensive experience in the telecommunications industry. With a robust background in incident and change management, Ann has developed skills in Service Delivery, Alcatel, Genesys, Interactive Intelligence, and Requirements Analysis. Previously, they worked at Salmat from 2007 to 2011 in various roles, including IT Business Operations, IT Change Lead, and Business Analyst. Ann also held positions at SalesForce Pty Ltd, serving as Workforce Manager and Team Leader among others, and is pursuing a Diploma of Customer Contact Leadership from Customer Contact Solutions Pty Ltd.
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