Heidi Siva

Heidi Siva is an experienced professional in customer service and training management with a strong background in leading teams and improving service delivery. At TAL Australia, Heidi held various roles including Customer Experience Specialist, where responsibilities included feedback delivery and training identification, and Team Manager in Contact Centre, overseeing a 30-agent team. As Relationship and Training Specialist Team Manager, Heidi focused on enhancing advisers' capabilities through training services and KPI reporting. Later roles included managing premium service teams for high-net-worth clients and a Senior Team Leader position at Cubic Transportation Systems, where Heidi was responsible for a large contact centre team and implemented coaching strategies to improve performance.