Jacqueline Pemberton is a Process Improvement and Automation Manager for Life Insurance Claims at TAL Australia, where they oversee projects aimed at enhancing efficiency, customer outcomes, and regulatory compliance. Previously, Jacqueline worked as a Senior Specialist Claims at AIA Australia, managing life insurance claims and improving departmental processes. Jacqueline holds a Bachelor of Physiotherapy from Australian Catholic University, where they were recognized on the Dean's Commendation list. Their diverse experience spans roles in healthcare, sports training, and customer service, demonstrating a continuous commitment to professional growth in a dynamic industry.
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