James Casey

James Casey is the Head of Business Management & Governance - Customer Service & Operations at TAL. With over nine years of experience in business reporting, evaluation, and planning across customer service and finance functions, they have a strong background in telecommunications. Previously, James held roles at Optus and TAL Life, managing substantial budgets and developing effective teams. They are recognized for their ability to drive performance improvements and establish procedures for business compliance. James studied Computer Systems Engineering at La Trobe University but did not complete their degree.