James Griffiths is a dynamic and motivated professional with over 15 years of experience in call centre sales and operations. At TAL Australia, they currently serve as the Head of Contact Centre Operations, having previously held roles including Channel Optimisation Manager and Telephony and Technology Manager. James also worked as a Sales Performance Leader and Performance Optimisation Analyst at TAL Life from 2013 to 2016, and served as Contact Centre Manager at Salmat from 2012 to 2013. Recognized for their encouraging management style and analytical problem-solving abilities, James excels in building relationships and coaching individuals to success.
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