Melissa Hayes

Melissa Hayes currently serves as the Head of Inforce Product for Individual Life - Retail and Direct at TAL Australia, a position held since September 2019. Prior to this role, Melissa was a Senior Product Manager at BT Financial Group from July 2018 to September 2019, and also held the position of Product Development Manager in the same organization from February 2015 to January 2018. Melissa's career in finance began at Macquarie Bank, where roles included Product Analyst, Insurance Specialist, and Quality Control Administrator from February 2008 to February 2015. Earlier experience includes working as a Claims Case Manager at Allianz Global Assistance from January 2007 to February 2008, focusing on claims investigation and processing. Melissa holds a Graduate Certificate in Applied Finance from Kaplan Professional and has a degree from The University of Queensland.