Shirley Lee is a strategic and people-focused Change Leader with over 18 years of experience driving enterprise transformations and enhancing service delivery. Currently serving as a Senior Change Manager for Merchant Payments at Westpac Group, they are adept at leveraging GenAI and human-centered design principles to improve payment solutions and customer experiences. Shirley previously held key roles in change enablement across various organizations, including Avanade and AMP Bank, where they focused on digital transformation and operational efficiency. They hold a Master's degree in Information Technology, specializing in Software Engineering, from the University of Sydney.
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